{"id":34,"date":"2006-05-22T15:41:26","date_gmt":"2006-05-22T19:41:26","guid":{"rendered":"http:\/\/www.themook.net\/blog\/2006\/05\/22\/drg-servers-update\/"},"modified":"2008-01-23T18:26:01","modified_gmt":"2008-01-23T22:26:01","slug":"drg-servers-update","status":"publish","type":"post","link":"https:\/\/www.themook.net\/blog\/2006\/05\/22\/drg-servers-update\/","title":{"rendered":"DRG Servers Update"},"content":{"rendered":"

(Prior to the post, here is a shameless plug for a real<\/strong> server host!)<\/p>\n

<\/a><\/p>\n

As ridiculously incompetent as “DRG Servers<\/a>” is, I probably would have succumbed to my chronic lethargy and never got around to filing a complaint with the BBBOnline – except that I’m so angry and frustrated (and concerned) about my father right now that I felt the need to channel some aggression. So for those following along at home, below is the Better Business Bureau complaint filed against them, seeking the refund of our $25.00:<\/p>\n

<\/p>\n

\n

Company Information<\/strong>
\ndrgservers.com
\n[contact info snipped]<\/p>\n

Complaint Information<\/strong>
\nComplaint Type: General Complaint
\nDate Received: 5\/22\/2006
\nPrimary Complaint Classification: Service Issues
\nSecondary Complaint Classification: Refund Practices<\/p>\n

Complaint:
\nOn May 9, 2006 I ordered a game server from ‘www.us.drgservers.com’ – this included payment of $25.00 (through ‘PayPal’), and was supposed to include access to a game server, a voice comm server, an FTP site, and a web control panel for all of the above.<\/p>\n

Though I was told within hours of placing my order that the voice server would be up and running ‘right off the bat’, that never materialized.<\/p>\n

On May 11, 2006 I received what was supposed to be all necessary information regarding the above items – however, when I attempted to actually use that information, I discovered that not a single part of our package was functioning correctly – there was no game server, no accessible voice comm server, and no viable login for either the FTP site or the web control panel.<\/p>\n

At this point began a long email exchange with an otherwise unnamed support contact, ‘drgserve@drgservers.com’. At no time were my issues resolved, despite numerous requests; customer service was zero. The emails I received from “customer support” were sloppily written and showed a profound lack of understanding of what our many problems even were, never mind actually rectifying them.<\/p>\n

Simply put, the worst customer service I have ever encountered in over a decade of dealing with online businesses.\n<\/p>\n

Desired Settlement: Refund<\/p>\n

Desired Settlement Explanation :
\nThe details are simple – I paid $25.00 for services that were never rendered in any way, shape or form. At no time did I ever have access to the servers and services I had paid for, and my requests for a refund have so far (1 week) been entirely ignored.<\/p>\n

Customer Service Rep: Mr.drgserve@ drgservers.com,
\nProduct or Service: Game server rental
\nAccount Number: xxxxxx
\nSalesperson: .drgserve@drgservers.com
\nPayment Made: Yes
\nPurchase Price: 25
\nDisputed Amount: 25
\nPayment Method: Credit
\nPurchase Date: 5\/9\/2006
\nProblem Date: 5\/11\/2006
\nComplaint Dates: 5\/11\/2006,5\/12\/2006,5\/15\/2006<\/p>\n<\/blockquote>\n

Again, as a warning to all gamers in the world, I strongly advise you – do NOT rent a server from “DRG Servers”. Their customer service is non-existent, their email exchanges look to be the work of middle-schoolers, and they will NOT honor the “money back guarantee” displayed so prominently on their home page.<\/p>\n

Forum Discussion<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

(Prior to the post, here is a shameless plug for a real server host!) As ridiculously incompetent as “DRG Servers” is, I probably would have succumbed to my chronic lethargy and never got around to filing a complaint with the BBBOnline – except that I’m so angry and frustrated (and concerned) about my father right […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[19],"tags":[],"_links":{"self":[{"href":"https:\/\/www.themook.net\/blog\/wp-json\/wp\/v2\/posts\/34"}],"collection":[{"href":"https:\/\/www.themook.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.themook.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.themook.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.themook.net\/blog\/wp-json\/wp\/v2\/comments?post=34"}],"version-history":[{"count":0,"href":"https:\/\/www.themook.net\/blog\/wp-json\/wp\/v2\/posts\/34\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.themook.net\/blog\/wp-json\/wp\/v2\/media?parent=34"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.themook.net\/blog\/wp-json\/wp\/v2\/categories?post=34"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.themook.net\/blog\/wp-json\/wp\/v2\/tags?post=34"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}