From day one they have been an absolute pleasure to work with. My website’s uptime is well over 95%, probably closer to 98% or 99%, and their fees are incredibly reasonable. Every single time I’ve had a question of any sort, they’ve answered it quickly and with a smile. I’ve never had a single problem related to their servers – php works the way it should, the MySql database has never corrupted or frozen, all of their user control panels work flawlessly.
When an irate company requested that they take down my site, they stood up for me and rightly responded that, barring any sort of illegal activity, it isn’t their place to censor their customers’ sites. When I recently made huge upgrades to my site’s forum and blog software, the changes went off without a hitch – no traffic caps, no permissions errors, nothing.
In email after email over the years, without exception, regardless of what I was inquiring about, their customer service has been friendly, knowledgeable, and sociable. The email exchanges have always been more like chatting with buddies than dealing with a corporation! In a word, I’ve always found EsoSoft to be the perfect company (and no, I don’t have any sort of connection to the company beyond just being a happy, super-satisfied customer).