As a complete counterpoint to my recent issues with other companies, let me tell you about the webhosting company I use for TheMook.Net, EsoSoft.

From day one they have been an absolute pleasure to work with. My website’s uptime is well over 95%, probably closer to 98% or 99%, and their fees are incredibly reasonable. Every single time I’ve had a question of any sort, they’ve answered it quickly and with a smile. I’ve never had a single problem related to their servers - php works the way it should, the MySql database has never corrupted or frozen, all of their user control panels work flawlessly.

When an irate company requested that they take down my site, they stood up for me and rightly responded that, barring any sort of illegal activity, it isn’t their place to censor their customers’ sites. When I recently made huge upgrades to my site’s forum and blog software, the changes went off without a hitch - no traffic caps, no permissions errors, nothing.

In email after email over the years, without exception, regardless of what I was inquiring about, their customer service has been friendly, knowledgeable, and sociable. The email exchanges have always been more like chatting with buddies than dealing with a corporation! In a word, I’ve always found EsoSoft to be the perfect company (and no, I don’t have any sort of connection to the company beyond just being a happy, super-satisfied customer).

(Read on …)

Okay, it’s been just about a week without any downtime at all - I’m ready to say, tentatively, that my internet problems are finally over.

As it was before all the trouble started, the connection is once again rock solid and fast as hell. I’ve never had any complaints at all about the speed and stability of Comcast when it’s working, so I’m glad to see it has returned to full functionality.

These are the kinds of downtimes I was dealing with:

Connection Log

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The Customer Service for Comcast Internet is just awful. If anyone, anywhere, at any time is considering using Comcast “High Speed” Internet - DO NOT. In my opinion they have the worst customer service imaginable, will tell you whatever you want to hear just to get you off the phone or off their backs, and in general couldn’t care less about their customer base.

As mentioned previously, my internet connection has been dropping nearly every single night for two weeks straight. It generally goes completely dead somewhere between 6pm and 10pm, and remains completely offline until sometime in the morning; generally by 9am it’s back up and running. I’ve had the modem swapped out, I’ve had two different technicians (soon to be three) come to check on it, but I’m no closer to having my internet connection reliably restored.

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Another Comcast technician came out today to see if he could solve my internet problem, namely, pretty much every night my connection goes down in the evening and is completely dead all night, only to rise miraculously in the morning.

Frustrating to say the least - I can’t download anything, can’t make any online plans, can’t really do much at all online (at least after dark) because at any moment, without warning, the connection might just die.

This tech seemed to know what he was talking about (you don’t always get that sense), so I’m hopeful … he said he could see two problems, one that my downstream power level is too low, second that two of my levels were actually reversed (don’t recall which ones exactly). He put in a call for a maintenance technician to come and correct these problems out on the pole, if not today then tomorrow, so I’m crossing my fingers that once this is done the problems will finally be fixed.

At the moment, not only is my connection up and running, the connection speeds are literally twice as fast as I have ever seen them!

Hopefully when the maintenance technician fixes my settings the speed won’t get gimped too badly.

Forum Discussion

I honestly don’t know what to make of this.

I’ve been having a lot of problems lately with my internet connection, high-speed cable from Comcast. Since installation two months ago everything has been rock solid, with great speeds:

Then last Saturday at exactly midnight, the connection went dead. I mean completely dead, no way to even access the modem Event Logs or anything … like the connection from outside the house just went kaput. Was off all night, then back up the next day, then back off the next night, etc.

(Read on …)

Due to popular demand (seriously, the only requests I ever got to bring something back were for the webcam - go figure), I have restored the Webcam page, at least for a while; we’ll see how it goes with bandwidth, and how frequently I remember to turn it on.

I’ve also added an “IM Status” section to the main blog page, indicating when I’m online with the various Instant Messenger clients.

Forum Discussion